We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
To start a return, you can contact us at contact@lunarhexco.com.
If your return is accepted, we’ll provide you with the return instructions and the correct return address. Please note that items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@lunarhexco.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note:
- Any applicable taxes or duties incurred will be deducted from the refund amount.
- Your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@lunarhexco.com.